Support
We're thrilled to have you. Browse the FAQ, or chat with our concierge — we're here to help.
Chat with us
Mazal Concierge · live help
Welcome to Mazal, and what a pleasure to have you. I'm your concierge — ask me anything about deposits, withdrawals, bonuses, your account, or finding your way around. How can I make your day better?
Frequently asked
How do I make a deposit?
Head to the Deposit page, pick the crypto you want to use, then either connect your wallet or send to the address shown. Your balance updates automatically once the network confirms your transfer.
How do I withdraw my winnings?
Open your Wallet and choose Withdraw, enter your wallet address and amount, and confirm. Withdrawals are reviewed and sent out after approval — you'll see the status update along the way.
Do I need to do KYC?
No KYC to play — you can jump straight in. We may reach out only if something needs verifying for your account's safety.
Are the games fair?
Absolutely — every round is provably fair, and you can verify any result yourself on the Fairness page. You never have to take our word for it.
How do bonuses work?
Bonuses come with a wagering requirement and an expiry window. Each offer shows its own terms — give those a quick read so you get the most out of it. Our concierge is happy to walk you through the basics anytime.
Which cryptocurrencies and amounts are supported?
The Deposit page always shows the current supported assets and minimums — that's the most up-to-date place to check.
I have a problem — can I talk to a person?
Of course! Just tell the concierge below what's going on (a stuck deposit, a withdrawal question, anything) and we'll flag it straight to our team so a human follows up with you.
Playing responsibly
We want Mazal to stay fun. Take regular breaks, set your own limits, and visit our Responsible Gaming page for tools and support.